Post by account_disabled on Apr 30, 2024 4:29:02 GMT -5
Chatbots are interactive software platforms that are very valuable for automating a company's processes and can be used in strategies to attract more customers and generate more value. With them, you can create personalized steps for your service flow, based on the sales funnel, for example. This way, you save your team’s time and energy. If you are looking to optimize your company's work, through the WhatsApp Business API, ChatGuru allows you to integrate a chatbot into the messaging app's business account. This way, you will be able to respond to your customers quickly and assertively, within the best service standards. Ease of developing your chatbot ChatGuru allows you to develop, through the WhatsApp Business API, communication designed especially for your company and your audience in a simple way.
Our team takes into account your customers' intentions when contacting your company, whether making a purchase or reservation, solving problems, answering questions or even finding out more about your brand's actions. ChatGuru's technology also makes it possible to configure triggers for sending personalized alerts on the WhatsApp Business API. For example, it is possible to design an alert for each Cayman Islands Phone Number List closed deal, purchase intention, idle leads or even if a lead mentions something, whatever is necessary to best meet your communication and sales strategies. Our platform also allows internal notes to be made, which will help your human team during the service, in addition to highlighting information for later consultation. Possibility of offering a hybrid service Our platform gives your company the possibility of offering hybrid service to your customers through the WhatsApp Business API .
In this sense, chatbots can be used as a first step in communication, engaging customers, resolving a large volume of simple queries and collecting important data. On the other hand, the human service team will work focused on helping those customers who require more precise and complex information. With our chatbot, the transfer from the virtual attendant to the human attendant is carried out smoothly and without noise, without customers facing any inconvenience or needing to repeat information. This way, your company will be able to ensure that your audience has their issues resolved quickly and that your employellection of information and data on consumption, behavior and evaluations. In addition, our tool can also send satisfaction surveys and feedback requests.